Terms and Conditions for Gardeners Shepherd's Bush Services
These Terms and Conditions govern the provision of gardening and related services by Gardeners Shepherd's Bush to residential and commercial clients. By requesting, booking, or receiving any service from Gardeners Shepherd's Bush, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, business, or organisation requesting or receiving services from Gardeners Shepherd's Bush.
Company means Gardeners Shepherd's Bush, the gardening service provider.
Services means any gardening, garden maintenance, clearance, landscaping, or related work offered by the Company.
Booking means any order or request made by the Client for the provision of Services by the Company, whether made by telephone, online form, or other method agreed by the Company.
Service Area means those locations in which the Company offers services from time to time, including areas in and around Shepherd's Bush and other nearby districts.
2. Scope of Services
The Company provides a range of gardening and outdoor services, which may include but are not limited to lawn mowing, hedge trimming, pruning, planting, garden clearance, green waste collection, seasonal tidy-ups, and routine garden maintenance. Additional services may be available by agreement.
The exact description of the Services to be carried out will be confirmed at the time of Booking or during an initial consultation. The Company reserves the right to refuse work that is unsafe, outside its expertise, or not reasonably practicable with available equipment and personnel.
3. Booking Process
3.1 A Booking is made when the Client contacts the Company, provides the relevant information about the property and required Services, and the Company confirms acceptance of the Booking and proposed date or time slot.
3.2 The Company may request photographs, measurements, or a site visit prior to confirming a Booking, particularly for larger or more complex jobs. Any estimate given prior to an inspection is indicative only and may be revised following an assessment.
3.3 Bookings are subject to availability. The Company will use reasonable efforts to accommodate preferred dates and times but does not guarantee specific time slots. The Company may provide an arrival window for the gardening team.
3.4 For ongoing maintenance services, the Company may agree a regular schedule, such as weekly, fortnightly, or monthly visits. Such arrangements continue until terminated in accordance with these Terms and Conditions.
3.5 The Client is responsible for ensuring that the correct contact details, property address, access instructions, and any relevant information about the garden are provided at the time of Booking. The Company is not liable for delays or failure to attend where incorrect or incomplete information has been supplied.
4. Access to the Property
4.1 The Client must ensure the Company and its operatives have safe and reasonable access to the garden or outdoor areas where the Services are to be provided at the agreed time.
4.2 The Client shall ensure that gates, doors, and any security systems are managed in such a way that the Company can enter and carry out the work. If access cannot be gained, the visit may be treated as a late cancellation and a charge may apply in accordance with the cancellation terms below.
4.3 The Company is not responsible for moving heavy obstacles, garden furniture, vehicles, or other items unless this has been priorly agreed and is safe to do so. The Client is requested to clear any fragile or valuable items from the work area in advance.
5. Estimates, Quotes, and Pricing
5.1 The Company may provide either hourly rates or fixed-price quotes depending on the nature of the Services. Any estimate based on the Client's description, photographs, or measurements may be adjusted if, upon arrival, the actual conditions differ materially from those described.
5.2 Where work is charged on an hourly basis, the minimum booking period and any subsequent increments will be communicated to the Client at or before the time of Booking.
5.3 All prices are stated in pounds sterling. Unless expressly stated otherwise, prices are exclusive of any applicable taxes or disposal fees, which will be detailed to the Client where relevant.
5.4 The Company reserves the right to adjust its prices from time to time. Any price change will not affect confirmed Bookings that have already been accepted by the Company, except where the scope of work has changed by agreement.
6. Payments
6.1 Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance, or payment on completion for one-off jobs, and may issue invoices for ongoing maintenance contracts.
6.2 The Company accepts payment via commonly used methods in the United Kingdom, such as bank transfer or card payment, as notified to the Client. Cash payments may be accepted only by prior agreement with the Company.
6.3 Where an invoice is issued, payment is due within the payment period stated on the invoice. If no period is stated, payment is due within 7 calendar days of the invoice date.
6.4 The Company reserves the right to charge interest and reasonable administrative costs on overdue amounts, in accordance with applicable UK legislation, until payment is made in full.
6.5 In the event of non-payment, the Company may suspend further Services and, where appropriate, pursue debt recovery action.
7. Cancellations and Rescheduling
7.1 If the Client wishes to cancel or reschedule a Booking, the Client must provide as much notice as reasonably possible. The Company may specify a minimum notice period, typically 24 to 48 hours before the scheduled start time.
7.2 Where the Client cancels a Booking with less than the required notice period, the Company may charge a cancellation fee, which may be a fixed sum or a percentage of the estimated job value or minimum visit charge.
7.3 If the Company is unable to attend due to unforeseen circumstances such as severe weather, illness, vehicle breakdown, or other events beyond its reasonable control, the Company will inform the Client as soon as practicable and offer to reschedule the visit. In such cases, no cancellation fee will be charged to the Client.
7.4 If the Client repeatedly cancels or fails to provide access, the Company may, at its discretion, terminate any ongoing maintenance arrangement.
8. Client Obligations
8.1 The Client must provide accurate information regarding the condition of the garden and any known hazards, such as unstable structures, contaminated soil, or concealed services like underground cables and pipes.
8.2 The Client is responsible for ensuring that any pets or children are kept away from the work area while the Services are being carried out for safety reasons.
8.3 The Client shall not request the Company or its operatives to carry out any illegal or unsafe activities and shall comply with all applicable laws and regulations concerning the use of the garden or outdoor space.
9. Waste Handling and Garden Waste Regulations
9.1 As part of gardening and garden clearance work, the Company may generate green waste such as grass cuttings, branches, leaves, and plant material. The handling and disposal of such waste will be agreed with the Client in advance.
9.2 The Company may, by agreement, bag or collect green waste and leave it in a location designated by the Client for council collection or composting on site. Alternatively, the Company may offer to remove and dispose of green waste for an additional charge.
9.3 Any waste removal and disposal services provided by the Company will be carried out in accordance with relevant UK waste regulations. The Company will only remove waste that it is lawfully permitted to carry and dispose of. Certain types of waste, such as soil in large volumes, building rubble, chemicals, or hazardous substances, may not be accepted.
9.4 The Client is responsible for informing the Company if any waste to be handled may be contaminated or hazardous. The Company reserves the right to refuse to handle or remove any such materials.
10. Health and Safety
10.1 The Company is committed to operating in a safe manner and will take reasonable steps to protect its operatives, the Client, and the public while carrying out the Services.
10.2 The Client agrees not to interfere with or misuse any equipment or safety measures used by the Company and to follow any reasonable safety instructions provided during the visit.
10.3 The Company may suspend or modify the Services if it considers that continuing work would present an unacceptable risk to health or safety, including but not limited to extreme weather, unsafe structures, or aggressive animals.
11. Liability and Insurance
11.1 The Company will exercise reasonable care and skill in providing the Services. If the Client is dissatisfied with any aspect of the work, the Client should notify the Company within a reasonable time, and the Company will seek to address the issue, which may include rectification where appropriate.
11.2 The Company maintains appropriate insurance in respect of public liability, subject to the terms, conditions, and exclusions of the policy. Details can be provided upon reasonable request.
11.3 The Company's total liability to the Client for any loss or damage arising from or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Client for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
11.4 The Company shall not be liable for any indirect or consequential losses, loss of profit, loss of enjoyment, or loss of business opportunities arising from the provision or non-provision of Services.
11.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
12. Damage to Property
12.1 The Company will take reasonable care to avoid damage to property while providing the Services. However, minor damage may occur to plants, turf, or surfaces as an unavoidable consequence of routine gardening and maintenance work.
12.2 The Client should remove or protect any delicate ornaments, lighting, decorations, or items that may be at risk during the work. The Company is not responsible for damage to items left in the work area that could reasonably have been removed or protected by the Client.
12.3 Any claim for damage must be reported to the Company as soon as reasonably possible, providing details and, where available, photographs of the alleged damage.
13. Complaints and Dispute Resolution
13.1 If the Client is not satisfied with the Services, the Client should contact the Company promptly with details of the concern. The Company will investigate and seek to resolve the issue, which may include a revisit, partial refund, or other remedy where appropriate.
13.2 Both parties agree to act in good faith and attempt to resolve any disputes amicably before considering formal legal action.
14. Force Majeure
14.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include severe weather, flooding, fire, strikes, transport disruption, or other events of a similar nature.
14.2 In such circumstances, the Company will inform the Client where practicable and may suspend or reschedule the Services without liability for any resulting loss or inconvenience.
15. Variations to the Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new Bookings from the date on which it is made available.
15.2 Any substantial change that affects ongoing maintenance arrangements will be communicated to the Client in advance, and continued use of the Services after such notification will constitute acceptance of the revised terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided by the Company.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written confirmation or schedule of work provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
